Privacy Policy
Effective Date: 1/1/2025
California Face Institute (“we,” “us,” “our”) values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and your rights regarding this data when you interact with our website and services.
Terms and Conditions:
Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems
Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.
Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you subscribed to our SMS service. You may request deletion at any time.
MESSAGES AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Messages are recurring, and message frequency varies.
Contact California Face Institute at (951) 422-2909 or amar.gupta21@gmail.com for HELP or to STOP receiving messages.
Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to amar.gupta21@gmail.com or (951) 422-2909. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. (Company Name) will not sell, rent, or share the collected mobile numbers.
Information We Collect
We collect the following personal data from our users to provide tailored and efficient services:
- Full Name: Used for personalized communication and identification.
- Email Address: Our primary communication channel for appointment confirmations, updates, and health tips.
- Phone Number: Utilized for contact, including confirming appointments, providing customer support and scheduling appointments. (via SMS, if applicable).
- User Behavior (Cookies and Analytics Data): Helps us analyze website functionality and improve your user experience.
- SMS Messaging Opt-in: For appointment reminders and follow-up messages, if you choose to opt in.
How We Use Your Information
Your information is used responsibly to provide quality services and enhance your experience with us. Specifically, we use your data as follows:
- Personalized Communication: To address you promptly and professionally in all interactions.
- Appointment Management: To send confirmations, reminders, and follow-ups via email or SMS (if opted in).
- Website Functionality: To analyze user behavior and improve the website's design, accessibility, and usability.
- SMS Messaging (Opt-in Only): Used for sending appointment reminders and follow-ups, delivering convenience and ensuring timely communication.
We do not share your personal information with third parties.
SMS Messaging and 10DLC Compliance
We offer SMS messaging as a convenient way to communicate appointment reminders and other updates to users who have opted in. Our SMS messaging complies with 10DLC (10-digit long code) regulations, ensuring responsible and transparent communications.
What is 10DLC?
10DLC is a messaging system vetted and registered with mobile carriers to provide high-quality, non-spammy communications. This ensures text messages are reliable, secure, and free of irrelevant content.
How We Comply with 10DLC Regulations
- Registration and Vetting: California Face Institute is fully registered for 10DLC campaigns, ensuring compliance with industry regulations.
- Relevant Content: SMS messages are only sent to users who have explicitly opted in and are limited to appointment-related updates, reminders, and relevant follow-ups.
- Opt-Out Instructions: To stop receiving SMS messages, reply “STOP” to any of our texts, and you’ll be unsubscribed immediately. By opting out, you may miss important appointment-related updates.
- Data Security: All SMS communications are sent through secure, compliant channels to ensure your contact information is protected.
Cookies and Analytics
Our website uses cookies and analytics tools to understand how users explore and interact with the site. This data helps us enhance your online experience by tailoring content, tracking website performance, and improving functionality.
Your Rights and Choices
You have full control over how your personal data is handled. These include the right to:
- Access Your Information: Request details about the information we have collected about you.
- Update Your Information: Update or correct any inaccuracies in your personal data.
- Opt-Out of Communications: Unsubscribe from emails or SMS messages at any time using the provided links or by replying “STOP” to SMS messages.
- Data Deletion: Request deletion of your personal data, consistent with legal and business obligations.
To exercise any of these rights, please contact us via (951) 422-2909 or amar.gupta21@gmail.com
Data Security
We prioritize the security of your personal information. Our site and communication platforms, including SMS messaging, utilize industry-standard encryption and security protocols to protect your data from unauthorized access, alteration, or destruction.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Updates will be posted on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions, concerns, or need further assistance regarding this Privacy Policy or how we handle your data, please reach out to us at (951) 422-2909.
Thank you for trusting California Face Institute!
